Via API

Help Scout

Mailboxes, conversations, threads and customers. Help Scout connects through a client-credentials connection: its API takes an app ID and secret, the platform keeps it, and your agent declares the connection with Help Scout's API address.

Connect Help Scout

Help Scout's API takes an app ID and secret, so it connects the way any API does: three steps, with the credential kept by the platform and never in your code.

1
Your agent declares it
In connections/connections.py, with ClientCredentialsConnection: Help Scout's API address and the credential as a Secret.
2
Deploy
```
$ segmentstream deploy
```
3
Connect
Paste the app ID and secret in the console, or configure it from the terminal.
```
$ segmentstream connection configure help_scout
```

Ask your agent

“Connect Help Scout and load new conversations from our support mailbox.”

The connection it uses

Any API with client credentialsServer-to-server APIs with a client ID and secret.

Part of these solutions

Support desk

Your shared inbox, triaged, on the customer record

More in Support

ZendeskVia APITickets, comments, satisfaction and agents.IntercomVia APIConversations, contacts and tags.

All integrations →

Enterprise pilot

Want Help Scout set up for you?

Our forward-deployed engineers build one solution on your data, in your own workspace, as code you own. Tell us what you run today and what you want; your note goes straight to our founder.

One solution, on your data, in your own workspace
First version live in two weeks
Parity proven before anything is switched off
Fixed scope and price, credited to your contract if you continue

Not ready for a pilot? Send the form anyway with your question. An engineer will reply, not a sales rep.

How the pilot works

Connect what your company runs.

Start a pilot

Our engineers build the first version on your data in two weeks, at a fixed price.

Or join the waitlist for self-serve:

Self-serve opens to the waitlist first.